Tango

Collin E

Annie Ng

Dan Giovacchini

Commonly asked questions from our early users

Frequently Asked Questions

Unfortunately the Tango product just operates in English today. Use the Tango editor to translate language as needed.

Can Tango be used in different languages?

Tango does not currently offer a way to capture Workflows on phone or tablet devices.

When will Tango offer a mobile version?

Tango does not currently capture sound, audio, or voice recordings as part of guides or Workflows.

When will Tango capture voice recordings in Workflows?

Unfortunately there are not any currently supported ways to do self-hosting of Tango screenshots at this time.

Can I do my own image hosting?

Can Tango do "xyz?" We've answered a few questions here.

General Capability FAQs

Tango Desktop is available on the Tango Pro plan and allows you to capture across non web-based programs like Microsoft Excel and Office.

Can I capture desktop Workflows?

Can I add my own branding to Tango workflows?

With Tango, you can share private folders, or share a folder with Guest users outside your Workspace.

How do I share a Folder?

Update your billing details (email address, address, Tax ID or payment method) by following these steps

How do I change the billing details or payment method on my account?

Andi Bailey

Questions about paid features and billing

Tango Pro FAQs

Are there limitations to what sites or technologies Tango can capture?

I am unable to capture past 100 steps. Why is this?

Are there limits to how many steps I can capture in a Workflow?

There are a few reasons that you might not be getting a verification email or password reset email from Tango.

I’m not getting the Tango Verification email

Creators on our Tango Starter plan are limited to 25 Workflows before being prompted to upgrade to Tango Pro.

What is the 25 Workflow limit warning I see?

We're changing the way we capture a Tango, which should result in a better experience!

My Tango tab isn't the first tab anymore

As of May 24, 2023, Free users are limited to creating one Workspace.

How many Workspaces can I create?

Common areas users communicate getting stuck

Stuck? These articles might help

Embedding a live version of your Tango into your website or knowledge base is the best way to share a Tango.

How to Embed a Tango into your website or knowledge base

Let Tango help you generate a useful title for your how-to guide!

Automagic Titles

You can see the total Views on any Tango in your Workspace. You can also see detailed viewer analytics for Tangos you created.

How to understand Workflow views

Blur the same area across multiple screenshots with Batch Blur!

How to use Batch Blur

Pro users can remove the Tango branding and logo from PDF downloads and add their own brand as the document heading.

How do I add my logo to PDF downloads?

Yes! You can add or change Headings on your Tango.

Can I add or change the Headings on my Tango?

Automagic FAQs are in Beta for a select number of users

What is the Generate FAQ button I see?

What accessibility features does Tango include?

Read more here about Tango's main features

Product FAQs

Tango is not a screen recording or video recording tool, but does offer some motion and interactivity when viewed in certain formats.

Is Tango a screen recorder? Does Tango capture video?

Tango makes it easier to "get it right" for content creators and also faster for viewers and learners to find the answers they need.

Why is capturing with Tango better than capturing with a screen or video recorder?

Tango vs Screen Recording & Video

If your company email has changed or you would like to use a new username and email to login to your Tango account we can help you.

How to change your login email

To change your login password for your account or to assign a password to your Google login, read below

Resetting your password

If you would like to erase, delete, or remove your account entirely please reach out and we can help